Rendering Jobs

Understanding how Tintage processes your video renders and manages the queue system.

What Are Render Jobs?

A render job is a request to create a video from one of our templates with your custom content. When you customize a template and click “Export,” you create a render job that gets processed by our video generation system.

Each render job includes:

• Your chosen template (composition)
• Your custom text, colors, and assets
• Export settings (resolution: 720p, 1080p, or 4K Ultra HD; format: MP4, MOV, or ProRes)
• Processing status and progress

Team-Based Processing

All render jobs are organized by your team account. This means:

• Each team has its own render queue
• Team members share the same render limits
• All team members can view the team’s render jobs

Render Limits

Your team has a concurrent render limit based on your subscription plan:

Plan	Concurrent Renders	Max Resolution
Standard	2 renders at a time	1080p Full HD
Plus	4 renders at a time	4K Ultra HD
Pro	8 renders at a time	4K Ultra HD
Max	12 renders at a time	4K Ultra HD

What this means:

• You can have multiple renders processing simultaneously up to your limit
• Additional renders wait in queue until a slot becomes available
• Completed renders free up slots for queued jobs

Job Status Tracking

Every render job goes through these stages:

Status	What it means	What you see	Next step
Queued	Your job is waiting to start processing	“Queued” status in your dashboard	Job moves to rendering when a slot opens
Rendering	Our servers are actively creating your video	“Rendering” status with progress updates	Typical duration is 2-10 minutes depending on template complexity
Uploading	Your completed video is being prepared for download	“Uploading” status	Download link becomes available
Completed	Your video is ready for download	Download button and preview	Download your video (links expire after 30 days)
Failed	Something went wrong during processing	Error message with details	Try again or contact support if the issue persists
Cancelled	You or a team member cancelled the job	“Cancelled” status	You can only cancel jobs that haven’t completed yet

Managing Your Render Queue

Viewing Your Jobs

To see your team’s render jobs:

1. Go to your Tintage dashboard
2. Click on “Render Jobs” or “Queue”
3. View all jobs with their current status

Troubleshooting Common Issues

<DetailsGroup> <Details summary=“"Team render limit reached"” standalone={false}>

Problem: You’re trying to start more renders than your plan allows

Solution:

• Wait for current renders to complete
• Cancel unnecessary queued jobs
• Consider upgrading your plan for higher limits

</Details>

<Details summary=“"Insufficient credits" error” standalone={false}>

Problem: Your team doesn’t have enough credits to start a render

Solution:

• Check your credit balance at https://tintage.com/usage
• Wait for credit refunds from failed/cancelled renders
• Purchase additional credit packs (last 1 year)
• Wait for your next billing cycle when monthly credits reset
• Consider upgrading your subscription plan for more monthly credits

</Details>

<Details summary=“Jobs stuck in "Rendering" status” standalone={false}>

Problem: A job has been rendering for over 30 minutes

Solution:

• Check our status page for server issues
• Contact support if the job appears stuck
• Our system automatically fails jobs after 60 minutes
• Credits will be automatically refunded for failed jobs

</Details> </DetailsGroup>