Credits System

Everything you need to know about Tintage’s credit system for video rendering.

Quick Overview

Tintage uses a dual-credit system designed to give you maximum flexibility and value:

Credit Type	Included With	Resets / Expires	Usage Priority
Monthly Credits	Subscription plan	Resets every billing cycle	Used first
Purchased Credits	One-time purchases	Expires 1 year after purchase	Used after monthly

How It Works

Two Types of Credits

Monthly Credits (Subscription Credits)

Monthly credits come with your subscription plan and reset every billing cycle. They do not roll over, so any unused credits expire at the end of the billing period. When you render videos, monthly credits are consumed first to make sure you get full value before they reset.

Purchased Credits

Purchased credits are add-ons you can buy at any time. They last exactly one year from the purchase date, can accumulate over time, and are only used after monthly credits are exhausted. This gives you extra capacity without risking the monthly reset.

Credit Consumption Priority

Credits are consumed in this order to maximize your value:

Monthly credits are used first because they reset each billing cycle. Purchased credits are used next since they last longer and should be preserved whenever possible.

This ensures you get maximum value from your subscription and don’t lose monthly credits to expiration.

Credit Costs

Video Rendering

Resolution	Credits Required
1080p HD	1 credit
4K Ultra HD	4 credits

Monthly Credit Allowances

Your subscription plan determines your monthly credit allowance:

Plan	Monthly Credits
Standard	1,000 credits
Pro	10,000 credits
Studio	40,000 credits

Understanding Your Credits

Viewing Your Balance

Visit https://tintage.com/usage to see your credit status in one place. The dashboard shows your current balance split between monthly and purchased credits, a full transaction history of grants, usage, refunds, and expirations, and the exact expiration dates for any purchased credits so you can plan renders ahead. It also includes usage analytics that highlight how quickly you are consuming credits.

Credit Dashboard Features

The balance overview gives you a quick snapshot of total available credits, how they split between monthly and purchased pools, when purchased credits expire, and the last reset date for your monthly allowance. In the transaction history, you can review every credit grant from renewals or purchases, every render that consumed credits, any refunds for failed or canceled jobs, and any expirations from monthly resets or purchased-credit deadlines.

Credit Refunds

Credits are automatically refunded when a render fails due to technical issues, you cancel a job, the render times out, or a system incident forces a cancellation. Successfully completed renders do not receive refunds because the service has already been delivered.

To stay ahead of your usage, check your balance in the credit dashboard, watch your rendering patterns over time, and adjust your workflow if your remaining credits are running low.

Troubleshooting

Common Questions

<DetailsGroup> <Details summary=“Why don’t my monthly credits roll over?” standalone={false}>

Monthly credits are designed to reset each billing cycle to encourage regular usage and keep the system fair for all users. This ensures consistent value for subscribers and helps manage platform costs.

</Details>

<Details summary=“What happens if I don’t use all my monthly credits?” standalone={false}>

Unused monthly credits expire at the end of your billing cycle. However, any purchased credits you have will continue to be available for up to 1 year from when you bought them.

</Details>

<Details summary=“Can I get a refund for unused purchased credits?” standalone={false}>

Purchased credits are non-refundable but last for 1 full year, giving you plenty of time to use them. This policy helps keep credit prices affordable for all users.

</Details>

<Details summary=“How do I know when my purchased credits will expire?” standalone={false}>

Check your credit dashboard to see expiration dates for all your purchased credits. The system will also show you which credits are expiring soon.

</Details>

<Details summary=“What if I need more credits than my plan provides?” standalone={false}>

You can purchase additional credit packs at any time, or consider upgrading your plan for a higher monthly allowance. The dual-credit system gives you flexibility to handle both regular and peak usage.

</Details>

<Details summary=“Why are 4K videos more expensive than 1080p?” standalone={false}>

4K video rendering requires significantly more processing power and storage than 1080p. The 4-credit cost reflects the additional computational resources needed for ultra-high-definition output.

</Details> <Details summary=“Why am I seeing an "Insufficient credits" error?” standalone={false}>

Check your credit balance in the dashboard, wait for refunds from failed or canceled renders, or purchase additional credit packs if you need more capacity right away. You can also wait for your next billing cycle when monthly credits reset, or upgrade your subscription plan for a higher monthly allowance.

</Details>

<Details summary=“What does the "Credits expired" message mean?” standalone={false}>

This means your purchased credits have reached their one-year expiration. Review your transaction history to confirm when credits were purchased, and buy a new pack if you still need additional credits.

</Details> </DetailsGroup>