Billing and Subscriptions
Everything you need to know about managing your Tintage subscription, billing, and payments.
Subscription Plans
Tintage offers multiple subscription tiers designed for different usage needs. For the most current pricing, features, and plan details, visit our pricing page.
Billing Information
How Billing Works
When am I charged for my subscription?
You're charged immediately when you subscribe, and then on the same date each month (or year for annual plans). For example, if you subscribe on January 15th, you'll be charged on the 15th of each subsequent month.
Can I change my billing cycle from monthly to yearly?
Yes! You can upgrade to a yearly plan at any time from your account settings. Yearly plans offer significant savings compared to monthly billing. Check our pricing page for current yearly discount rates.
What happens if my payment fails?
If a payment fails, we'll retry the payment automatically. You'll receive email notifications about failed payments. If multiple attempts fail, your account may be temporarily suspended until payment is resolved.
Can I get a refund for my subscription?
We offer a 24-hour money-back guarantee for new subscribers. Contact support within 24 hours for a refund.
Plan Management
Upgrading Your Plan
How do I upgrade my subscription plan?
- Go to your account settings
- Click on "Billing" or "Subscription"
- Select "Upgrade Plan"
- Choose your new plan and confirm the changes
Your new plan will take effect immediately, and you'll be charged the prorated amount for the remaining billing period.
What happens to my unused credits when I upgrade?
Your unused credits are automatically transferred to your new plan. You won't lose any credits when upgrading.
Can I downgrade my plan?
Yes, you can downgrade your plan at any time. However, downgrades take effect at your next billing cycle to ensure you get the full value of your current plan.
Canceling Your Subscription
How do I cancel my subscription?
- Go to your account settings
- Navigate to "Billing" or "Subscription"
- Click "Cancel Subscription"
- Follow the prompts to confirm cancellation
Your subscription will remain active until the end of your current billing period.
What happens when I cancel my subscription?
- Your account remains active until the end of your current billing period
- You can continue using your remaining credits
- You'll lose access to premium features at the end of your billing period
Can I reactivate my account after canceling?
Yes! You can reactivate your account at any time by subscribing to a new plan. Your previous account data and settings will be restored.
Billing History and Invoices
How can I view my billing history?
You can view your complete billing history through the Stripe customer portal at https://tintage.com/settings/billing. This shows all past payments, invoices, and credit purchases.
Can I download my invoices?
Yes, all invoices are available for download through the Stripe customer portal at https://tintage.com/settings/billing. You can access your invoices, payment history, and download receipts directly from there.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as Google Pay and Apple Pay. All payments are processed securely through Stripe.
Features & Limits
What are concurrent renders?
Concurrent renders are the number of videos you can generate simultaneously. Higher limits reduce waiting time for multiple projects. Standard has 2, Pro has 4, and Studio has 8 concurrent renders.
Enterprise and Team Plans
Do you offer enterprise plans?
Yes! We offer custom enterprise plans for larger teams and organizations. Contact our sales team at contact@tintage.com for pricing and features.
Can I add team members to my account?
To enable team support, please contact us at contact@tintage.com.
Last updated: 2026-01-05